Shipping policy

This Shipping Policy governs all overseas shipments of jade and gemstone jewelry purchased from our store. It complies with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435). All shipping times are estimates and not legally guaranteed unless explicitly stated.

1. Order Processing Time
Processing time is separate from transit delivery time.
Ready-to-ship jade & gemstone jewelry: Orders will be processed and dispatched within 2–3 business days after payment confirmation.
Custom / bespoke jewelry: Production and processing normally take 2–3 weeks before shipment.
During peak seasons, holidays or high order volume, processing may be slightly extended. We will notify customers promptly if a significant delay occurs.
Per FTC rules, if we cannot ship within our stated timeline, we will contact you with a revised shipping date. You may choose to accept the new timeline or cancel for a full refund. If no shipping timeframe is specified, we comply with the FTC default 30-day shipping requirement.

2. Shipping Carriers & Shipping Methods
We use USPS, UPS or FedEx for U.S. domestic delivery. Available shipping options and rates will be displayed at checkout.
Standard Shipping: Tracked service with estimated transit time of 5–10 business days.
Expedited Shipping: Faster priority tracked service, estimated transit 2–4 business days, available at extra cost.
Insured Signature-Required Shipping (Recommended for high-value jade jewelry): Includes full-value shipping insurance and signature confirmation upon delivery. Additional insurance fee applies.
All shipped orders will receive an email with tracking number once the package leaves our warehouse.

3. Shipping Fees & Free Shipping Promotion
Shipping charges are automatically calculated at checkout based on item weight, value and delivery location.
Free shipping promotions (if active) apply only to orders meeting the minimum cart value stated on our website at the time of purchase.
Shipping, insurance and signature fees are non-refundable unless the error is caused by our store (wrong item shipped, confirmed manufacturing defect).

4. Delivery Address Requirements
Customers must submit a complete, accurate recipient name, physical street address, phone number and email.
We do NOT ship to PO Boxes, APO/FPO addresses, freight forwarding addresses or unverified forwarding warehouses.
Address corrections requested after shipment dispatch are not guaranteed. Any extra carrier charges caused by incorrect, incomplete or changed delivery address will be borne by the customer.
Please double-check your shipping address before checkout.

5. Signature Confirmation & Insurance
Jade and gemstone jewelry is high-value fragile merchandise.
High-value orders will require signature confirmation upon delivery to prevent theft or loss.
Packages are insured for the full purchase value of the jewelry. Insurance covers loss or physical damage occurring while in carrier custody.
If you waive signature confirmation or request delivery redirect, the shipping insurance coverage may become invalid. We shall not be liable for package loss or theft under such circumstances.

6. Lost, Stolen or Damaged Packages in Transit
Damaged on arrival: You must notify us within 48 hours after delivery and provide complete unboxing video + photos. We will assist to file a carrier insurance claim. Once verified, we offer options of full refund, free replacement or exchange.
Lost package: We will help customers initiate a carrier missing package investigation. Claims can only be processed after the carrier completes its official investigation.
Stolen after successful delivery: Once tracking shows package was successfully delivered to your address, we are not responsible for theft after delivery. Customers should contact local carrier to file theft claims.

7. Delivery Delays & Force Majeure
Estimated delivery dates are only estimates. We are not liable for delays caused by:
Carrier backlog, weather emergencies, natural disasters, public holidays, transportation disruption, customs screening, pandemic events or other circumstances beyond our reasonable control.
We will keep customers updated once we receive notice of major carrier delays.

8. Order Cancellation Before Shipment
You may cancel unpaid orders freely. For paid orders that have not yet shipped, you may cancel and receive a full refund. Once the package has been handed over to the carrier, the order cannot be cancelled and must follow our Return Policy.

9. Policy Updates
We reserve the right to modify this Shipping Policy at any time. The latest version will be posted on our website. All orders are governed by the Shipping Policy effective at the time of purchase.
Customer Service Contact: carolinepan@163.com